Here you can undo your return.

We have a 14 day return policy, which means you have 14 days to request a return from the time you received the item. 

To be entitled to a return, the item must be in the same condition as you received it, unused, with all tags still attached and in its original packaging. You must also have the receipt or purchase document.

If you want to request a return, you can contact us at info@tongkatbutiken.se. 

If the return is accepted, we will send you a return shipping slip and instructions on how and where to send the package. Items sent back to us without a return request first will not be accepted.

If you have any questions about returns, you can always contact us at info@tongkatbutiken.se.

Damage and problems
Please check your order when you receive it and contact us immediately if the item is defective, damaged or if you have received the wrong item so that we can assess the problem and correct it.

Return shipping and charges

Customer is responsible for return shipping.

If the return is approved, a return fee of SEK 59 is charged, which is deducted from the refund amount.

If a package is not collected from an agent or delivery point within the specified time and is therefore returned to us, a fee of SEK 159 will be charged for return shipping, handling and administrative costs. The fee is deducted from the amount refunded to you.

If the order value is less than the fee, we reserve the right to invoice the difference.

Unclaimed packages are not covered by the right of withdrawal. If you want to exercise your right of withdrawal, you must first pick up the package and then follow the return process according to this policy.

Exceptions/non-returnable items
Certain types of items may not be returned, such as fresh produce (for example, food, flowers or plants), customized products (for example, special orders or personalized items) and personal care products (for example, beauty products). We also do not accept returns of hazardous materials, flammable liquids or gases. Contact us if you have questions about or problems with a particular item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Changed
The fastest way to make sure you get what you want is to return the item you have, and once the return is approved, purchase the new item separately.

Return period of 14 days in the EU
If goods are delivered in the EU, you have, notwithstanding the above, the right to cancel or return the order within 14 days, without requiring any special reasons. As above, the item must be in the same condition you received it in, unused, with all tags still attached and in its original packaging. You must also have the receipt or purchase document.

Refunds
We will notify you when we have received and checked the return, and whether or not that refund is approved. If the refund is approved, it will automatically be made to the original payment method within 10 business days. Remember that it may take some time for the bank or credit card company to process the return so that it appears with you.
If more than 15 working days have passed since we approved your return, please contact us at info@tongkatbutiken.se.