Frequently asked questions
Shipping, returns, dosage and quality. If you don't find the answer, get in touch.
Shipping and policies
How much does shipping cost? Do you offer free shipping?
Within Sweden, Early Bird mailbox delivery costs SEK 39 and Bring delivery to a collection point costs SEK 59. Shipping is free on orders of SEK 500 or more. We use Deutsche Post for Denmark and other international destinations. Shipping costs SEK 99, DKK 69 or EUR 9, depending on the market. International shipping is free on orders equivalent to SEK 799 or more. The current price is always shown at checkout.
How do you handle shipping and delivery? What options are available?
Within Sweden, we offer Early Bird mailbox delivery and Bring delivery to a collection point. For Denmark and other international destinations, we use Deutsche Post. The delivery options available for your address are shown at checkout. Normal delivery time within Sweden is 2–3 business days. Delivery to other countries may take longer and varies by destination. Once your order has been dispatched, you will receive an email with information on tracking your parcel.
What is your return and refund policy?
We have a return and refund policy to ensure your satisfaction. Read ourconditions for return and refund.
What is your privacy policy?
We have a personal data policy according to GDPR for how we handle your personal data. Read ourpersonal data policy.
General
What are natural food supplements, and what can I expect?
Natural food supplements are products that contain concentrated nutrients from natural sources. These supplements are designed to complement exercise and a healthy diet by providing extra nutrients that it can sometimes be challenging to get enough of through regular food.
Do you have any recommendations on product dosage?
All products are delivered with clear dosage instructions on the packaging. We recommend that you follow the instructions for the best possible results.
Where do your ingredients come from, and how do you ensure quality?
We carefully select our suppliers and they have strict quality controls. Our products are made from quality raw materials and extracts, with accuracy throughout the process. Regarding the brands we sell, we have selected quality suppliers who have been on the market for a long time and are known for their quality.
Are food supplements safe to take with medication?
Consulting a doctor or dietitian is always recommended. If you take medication, you should consult your doctor before using food supplements.
Frequently asked questions
When might I notice a difference?
It varies from person to person. Take one capsule a day for 2–3 weeks before assessing how you feel, and do not increase the dose before then. Sleep, diet and exercise matter more than any supplement.
Should I take breaks between periods of use?
Both approaches are used. Some people take it for 5 days followed by 2 days off, or for 8 weeks followed by a 2-week break. Others take Tongkat Ali continuously without a break.
What is the difference between black and red Tongkat Ali?
Classic Tongkat Ali is the root of Eurycoma longifolia. Black Tongkat Ali is Polyalthia bullata, the stronger variety. Red Tongkat Ali is Stema tuberosa, the milder one. All three are available from us as 200:1 extracts.
Can I combine it with other supplements?
Many people take Tongkat Ali with creatine, as in our bundles. If you take medication or have a chronic medical condition, consult a doctor before starting.
Who should not take Tongkat Ali?
During pregnancy or breastfeeding, or if you are under 18. Also avoid use if you have a hormone-related condition, prostate problems, cardiovascular disease, high blood pressure or diabetes, or take medication, unless your doctor has approved it.
How quickly will my order arrive?
Normal delivery time is 2–3 business days. Early Bird mailbox delivery costs SEK 39, and Bring delivery to a collection point costs SEK 59. Shipping is free on orders of SEK 500 or more.