Privacy policy
Privacy Policy
This privacy policy describes how Tongkatbutiken.se collects, uses, stores and protects your personal data when you visit our website or shop in our online store.
By using our website, you accept the processing of personal data according to this policy.
Personal data controller
Tongkatbutiken.se is the personal data controller for the processing of personal data collected via the website and in connection with purchases in the online store.
Company details
Tongkatbutiken.se
Organization number: XXXXXXXX-XXXX
Torshamnsgatan 27
164 40 Kista
Sweden
Email: info@tongkatbutiken.se
What personal data we collect
We may collect the following types of personal data:
Contact details
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name
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address
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delivery address
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billing address
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phone number
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email address
Payment Information
When paying, payment details are processed by our payment providers. We do not normally store full card details.
Order information
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purchase history
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ordered products
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order number
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payment status
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delivery information
Technical information
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IP address
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browser
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device type
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cookies
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user behavior on the website
How we collect personal data
Personal data may be collected in the following ways:
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when you place an order
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when you contact our customer service
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when you sign up for the newsletter
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via cookies and similar technologies
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by using our website
How we use your personal data
We use your data to:
Process orders
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receive and manage orders
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deliver products
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manage payments
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manage returns and complaints
Customer Service
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answer questions
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manage support cases
Improve the website
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analyze user behavior
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improve features and user experience
Marketing
If you have consented, we may use your email address to send offers and newsletters. You can unsubscribe at any time.
Legal Obligations
We also process data to comply with legal requirements, for example the Accounting Act.
Sharing of personal data
We may share personal data with the following categories of third parties:
Payment providers
Payments are handled via our payment provider Qliro, which processes personal data to complete the payment.
Shipping providers
To deliver your order, we share information with transport companies, for example PostNord.
Technical providers
Our online store is operated via Shopify, which provides the e-commerce platform and processes certain information to enable the service.
Authorities
Personal data may be disclosed if required by law.
Cookies
We use cookies to improve the user experience and analyze traffic on the website.
Cookies are used, for example, to:
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remember customer settings
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analyze web traffic
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enhance features
You can change cookie settings in your browser.
How long we store data
We store personal data as long as it is necessary to:
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fulfill agreement
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meet legal requirements (e.g. the Accounting Act)
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manage customer relationships
Accounting information is normally saved for 7 years according to Swedish law.
Your rights under GDPR
You have the right to:
Request access to your data
Get information about which personal data we process.
Request correction
Request incorrect information to be corrected.
Request deletion
In some cases, request deletion of your data.
Restrict processing
Request that the processing of your data be restricted.
Object to processing
Oppose certain processing, such as direct marketing.
Data portability
Request to receive your data in a structured format.
To exercise your rights, contact us via:
Complaints
If you believe that we are processing your personal data incorrectly, you can contact us.
You also have the right to lodge a complaint with the The Swedish Privacy Protection Agency (IMY).
Security
We use technical and organizational security measures to protect your personal data against unauthorized access, modification or deletion.
Changes to the Policy
We may update this privacy policy as necessary. The latest version is always published on the website.
Contact
If you have questions about this privacy policy or our processing of personal data, you can contact us:
Tongkatbutiken.se
Torshamnsgatan 27
164 40 Kista
Sweden