Frequently asked questions
Shipping & policies
How much does your shipping cost? Do you have free shipping?
Our shipping costs only £6.50 or €7.50 and is sent with DHL and UPS.
Yes, we have free shipping if you buy for more than £40 or €45.
How do you handle shipping and deliveries? What options are available?
We offer delivery with PostNord for fast and reliable deliveries. Normally, delivery takes 3-5 working days from order confirmation. Please note that delivery times may vary depending on your location and any irregularities in the delivery process.
We always aim to process and ship your order as soon as possible. Once your order has been shipped, you will receive a confirmation email with a tracking link so you can follow the progress of your delivery.
What is your return and refund policy?
We have a return and refund policy to ensure your satisfaction
Visit https://tongkatbutiken.se/policies/refund-policy to read about our conditions for returns & refunds
What is your personal data policy?
We have a personal data policy - GDPR.
For how we handle your personal data.
Visit https://tongkatbutiken.se/policies/privacy-policy to read about our personal data policy.
Generally
What are natural supplements and what can I expect?
Natural food supplements are products that contain
concentrated nutrients from natural sources. These supplements are designed
to complement exercise and a healthy diet by providing extra
nutrients that can sometimes be challenging to get enough from
ordinary food. They can help fill any nutritional deficiencies
and support various aspects of health, including increased energy, enhanced
immunity, promoting joint and muscle health, and more.
Do you have any recommendations on how to dose the products in the best way?
All products are delivered with clear dosing instructions on the
packaging.
We recommend that you follow the instructions for the best possible
results.
Where do your ingredients come from and how do you ensure their quality?
We carefully select our suppliers and they have strict
quality controls. Our products are made from quality raw materials and extracts,
with accuracy throughout the process.
Regarding the brands we sell, we have selected
quality suppliers who have been on the market for a long time and are known for its quality.
Are these supplements safe to use with medication?
Consulting with a doctor or dietitian is always recommended.
Especially if you are on medication, you should consult your doctor before using
food supplements.